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Modern Customer Experience (CX) is approaching its 20th birthday and going through its 4th major transformation. This is being referred to as CX Wave 4, or "The Wave of More." More ROI, more transformation, more speed, more personalization, more audiences, and more impact. In short, more of nearly everything. 

Fill out the form to the right to see what 4 leaders of the CX Wave 4 movement including Cisco, Sykes Digital, McorpCX, and Usermind, had to say in their discussion about the most important experience-driven trends you need to be paying attention to in 2021 and beyond. Among other topics, they'll be discussing: 

  • Why Wave 4
  • CX Wave 4 trends
  • How they will benefit you
  • The benefits of doing something - and the dangers of doing nothing
  • What best practice leaders are doing now (and you should do, too) 
Entering CX the wave of more

Meet Your Expert Panel

Graham Clark,
VP Market Development of McorpCX

Graham and his team help keep everyone busy. He helps McorpCX continually grow by combining his sales, client and partner management talents with his passion for technology-driven experience transformation.

Michel Feaster,
Former CPO of Research Business and Global Head of PMM of Qualtrics

brings nearly 20 years of enterprise software experience with roles in sales, product, strategic marketing, general management and research implementation.

Bios  (7)
Michael Gravel,
Director - Global Sales and Incubation lead of Webex CPaaS Solutions of Cisco

Michael is responsible for accelerating the growth and adoption of Cisco's cloud-based communications platform as a service offerings. He has over 10 years of experience in CX holds CCXP and NPS2 certifications.

Bios  (8)
Steve Gush,
SVP, Enterprise Head of Client Solution of Foundever

Steve is an experienced solutions leader focused on customer and employee experience solutions across all touchpoints and the digital transformation journey. As part of a global BPO, he worked with brands to improve their CX while adding digital service lines to augment onshore, nearshore and offshore labour solutions.

“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience