Modern Customer Experience (CX) is approaching its 20th birthday and going through its 4th major transformation. This is being referred to as CX Wave 4, or "The Wave of More." More ROI, more transformation, more speed, more personalization, more audiences, and more impact. In short, more of nearly everything.
Fill out the form to the right to see what 4 leaders of the CX Wave 4 movement including Cisco, Sykes Digital, McorpCX, and Usermind, had to say in their discussion about the most important experience-driven trends you need to be paying attention to in 2021 and beyond. Among other topics, they'll be discussing:
As Vice President of Market Development, Graham and his team help keep everyone busy. He helps McorpCX continually grow by combining his sales, client and partner management talents with his passion for technology-driven experience transformation.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
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