Modern Customer Experience (CX) is approaching its 20th birthday and going through its 4th major transformation. This is being referred to as CX Wave 4, or "The Wave of More." More ROI, more transformation, more speed, more personalization, more audiences, and more impact. In short, more of nearly everything.
Fill out the form to the right to see what 4 leaders of the CX Wave 4 movement including Cisco, Sykes Digital, McorpCX, and Usermind, had to say in their discussion about the most important experience-driven trends you need to be paying attention to in 2021 and beyond. Among other topics, they'll be discussing:
Graham and his team help keep everyone busy. He helps McorpCX continually grow by combining his sales, client and partner management talents with his passion for technology-driven experience transformation.
brings nearly 20 years of enterprise software experience with roles in sales, product, strategic marketing, general management and research implementation.
.png)
Michael is responsible for accelerating the growth and adoption of Cisco's cloud-based communications platform as a service offerings. He has over 10 years of experience in CX holds CCXP and NPS2 certifications.
.png)
Steve is an experienced solutions leader focused on customer and employee experience solutions across all touchpoints and the digital transformation journey. As part of a global BPO, he worked with brands to improve their CX while adding digital service lines to augment onshore, nearshore and offshore labour solutions.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC