No matter what industry you are in or who you serve, today's customers embrace an increasingly digital mindset and ever-greater expectations of the experiences they get from those that wish to serve them.
Unsurprisingly, the events of the last 18 months have had an impact as well. The reality is that these trends have combined to redefine what business success in the 2020s looks like as your 'digital first but not digital only' customers demand cohesive, seamless multichannel experiences.
Experiences that link digital and customer-centricity in new and exciting ways... if you're working to be a leader. For those that aren't, it'll be much harder to compete and win. And these aren't just technology issues. These are workforce issues, too.
So fill out the form to get the recording and deck. In this webinar, we discussed:
Rajesh is an Executive Director and Advisor at MCorpCX, where he leads the Digital Solutions unit. In that role, he does what he’s done for over 20 years: he promotes new technology and digital-led transformations.
Michael is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
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