- Who We Serve
Do your people have the knowledge and skills to deliver great customer experiences?
As the importance of getting customer experience right increases and customer obsession becomes a greater part of organizational strategy, the importance of upskilling your people on customer-centric attitudes and behaviors has never been greater.
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In this webinar you’ll learn:
We’ll share best practices across industries, a real-world example of CX training in action and how it drove results, and some key actions that you and your learning and training groups can do to help boost customer-centricity across your organization.
Diane is an accomplished Experience Management, Sales, and Transformation Executive. She has led CX disciplines for major brands and Fortune 100 companies across the globe for over 25 years and was previously CEO for the CXPA.
Jim is a talented catalyst for cultural and organizational change. He has overseen the successful strategic direction for training, coaching, and talent development for Hanover's Claims organization of 1,400 employees.
Michael is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience