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If you’ve ever wondered why some companies succeed wildly—and others don’t—when it comes to delivering great customer experience, wonder no longer. The answer is as simple as it is complex: CX winners have clearly defined strategies, and an agreed on vision for getting there. Laggards don’t.
If yours is one of the many organizations expressing a desire to become more customer centric, then this webinar is for you. Because if your organization is interested in being a CX leader, you need a plan to get there.
Michael Hinshaw, McorpCX president and CX thought leader, shares best practices for setting and executing against CX strategies. This recorded webinar includes:
Enjoy this recorded webinar as we dive into what makes an effective CX strategy. Learn ways to define, validate and drive consensus across your business.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience