Setting the stage for customer experience leadership requires several foundational elements. A brand-aligned experience vision and a strategy to bring that vision to life is one of the most critical, in part because it helps align your people around what “customer experience” means to them.
Developing a vision and strategy for customer experience can be difficult—if you don’t know where to start. The good news is there’s a proven path to success, and this webinar recording will share it with you.
If you’ve ever thought about ways to make customer experience “real” in your organization or struggled with how to better focus on it, then you'll want to download this webinar. Some of the things you’ll learn include:
Michael is a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
