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Learn how your organization can move towards a more customer-centric, metrics enabled, continuously improving Customer Experience Operating Model (“CXOM”) – your CXOM.
Many organizations recognize the need to become more customer-centric. But in today’s “Digital First But Not Digital Only Multichannel Customer” world, the shift towards customer centricity often requires different, and in some cases new ways to organize and operate the business.
Which is why a systematic focus on the customer – and linking that focus to measurable business results – is best enabled through a CXOM, to improve the way your business runs.
This webinar is focused on the key components of the comprehensive CXOM that CX leaders use to predictably model how a customer focus directly impacts business measures. In it, you’ll learn more about the 4 major components of the CXOM, and the formula for bringing this model to life:
Operating in a more customer-centric manner is something every organization can do. But we recognize that it isn’t simple.
Which is why this webinar is focused on practical guides on how to move forwards and meet this challenge – tactics and tips for real people working in a real world of limited resources and competing priorities.
Don't forget to complete the form to watch the CXOM webinar on-demand.
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience