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2022 is fast approaching, and business leaders know that smooth, seamless customer journeys are key to success in the foreseeable future. They also know that customer expectations have never evolved more quickly, which is why CX leaders are already evaluating the trends they should be considering as they gear up for 2022 planning.
In this webinar we'll discuss what these trends are, their implications for your organization, and how you can use these insights to help prepare for the future. So fill out the form to download the discussion and deck.
Key takeaways include:
“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”
- Microsoft - Chief Experience Architect, Customer and Partner Experience