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Avoiding the Omnichannel Customer Experience Gap

rowstartMay 3, 2016 8:45:00 PMrowbreakAvoiding the Omnichannel Customer Experience Gaprowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/20569274_xxl.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/avoiding-the-omnichannel-gaprowend
Customer Experience Omnichannel: Offering customers seamless, consistent, omnichannel experiences at all customer journey stages...
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Customer Experience Persona Power + 5 Success Factors

rowstartOct 20, 2015 11:40:00 AMrowbreakCustomer Experience Persona Power + 5 Success Factorsrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/McorpCX_blog-Persona_Power-1024x597.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-experience-persona-power-5-success-factorsrowend
Meet Sasha “New MBA” Cruz. She’s 26 years old, a recent graduate from a top MBA program and about to move across the country for...
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Don’t Forget the Customer in Customer Success Journey Map

rowstartOct 13, 2015 12:16:00 PMrowbreakDon’t Forget the Customer in Customer Success Journey Maprowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/CMO_Put-Customer-in-CJMs_10-12-15-1024x645.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/dont-forget-the-customer-in-customer-success-journey-maprowend
Do you ‘listen’ to what your customers want or need? Sorry. But it’s gotta be said. Customer success journey maps require that...
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It Hurts So Good: Embrace Customer Pain Points to Improve Experience

rowstartJul 17, 2015 2:33:00 PMrowbreakIt Hurts So Good: Embrace Customer Pain Points to Improve Experiencerowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/Jane-Fonda-Art_07-16-15-1024x530.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/it-hurts-so-good-embrace-customer-pain-to-improve-experiencerowend
No pain, no gain. We’ve all heard this gem. Typically linked to the concept of working out ‘till it hurts before you get any...
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