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The Key to Improving Customer Experience: Measuring What Matters

rowstartDec 11, 2013 9:05:00 PMrowbreakThe Key to Improving Customer Experience: Measuring What Mattersrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Measuring-Wants-Needs_MCX.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/improve-customer-experience-measure-mattersrowend
I don’t know what Albert Einstein was thinking of when he said, “Not everything that can be counted counts, and not everything...
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How Customer Experience Top Performers Get There: Outside Expertise

rowstartOct 18, 2012 10:23:00 AMrowbreakHow Customer Experience Top Performers Get There: Outside Expertiserowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Bridge-the-gap_MCX.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/how-customer-experience-top-performers-get-there-outside-expertiserowend
Why is customer experience improvement such a hot topic? Because it significantly drives revenue. Directly tied to increased...
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The Key to Customer Experience Is Knowing How to Understand Customers

rowstartAug 16, 2012 4:41:00 AMrowbreakThe Key to Customer Experience Is Knowing How to Understand Customersrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/Pic-forUnderstanding.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/the-key-to-customer-experience-is-customer-understandingrowend
Knowing how to understand customers is key to creating a successful customer experience program. This lack of understanding is...
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