Educating the whole organization is essential to the adoption of Customer Experience practices and greater customer centricity. But most CX training available today is designed for CX practitioners, not for “every employee.” This is where CXMA comes in.
Specifically designed for everyone in your company, we help your people understand what it means to be more customer-centric and how to think and act that way.
By building a shared understanding of and commitment to Customer Experience, we help drive alignment for every employee, across all levels and roles, for your entire organization.
Built on our 20 years of driving experience-led change in organizations of all sizes, CXMA courses are designed to help you develop more customer-centric people, so you can perform more like the most customer-centric leaders in your industry.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC
