ON-DEMAND WEBINAR

7 Habits of Maximizing ROI With a
Successful VoC Program

Every organization that wants to better understand its customers has deployed some sort of customer listening system.

From Microsoft Polls to Qualtrics, and everywhere in-between, Voice-of-the-Customer (VoC) options, sophistication, and ROI vary wildly.

But, as business leaders demand greater value from their VoC investments, common challenges are emerging, along with the best practices, tools and techniques to overcome them. They’re relevant to customer listening pros in any organization.

Join a panel of technology and insights experts from McorpCX to discuss what’s happening in VoC, and what it means for you. You’ll learn:

  • What a modern VoC ecosystem is;
  • Which tools and techniques offer the greatest “bang for the buck”;
  • How leaders get and use customer and employee insights that drive business results;
  • Where AI and Machine Learning fit;
  • Specific actions you can take to define and accelerate VoC success;
  • And much more!

Our experts will examine (and explore) some of the biggest challenges customer insights pros face, and some of the greatest opportunities for greater ROI.

Download Now!

Meet Your Expert Panel

Chirag Gandhi, Chief Technology Officer of McorpCX

Chirag Gandhi,

Chief Technology Officer of McorpCX,

will lead the discussion on the latest tools and techniques in Agile delivery and digital customer experience.
Jonathan Greenwood, Practice Leader, Measurement & VoC  of McorpCX

Jonathan Greenwood,

Practice Leader, Measurement & VoC of McorpCX,

will discuss how to help clients leverage the voice of their customers, employees and other stakeholder groups to transform business operations across the enterprise.
Suzi Earhart, Practice Leader, Program & Change Management of McorpCX

Suzi Earhart,

Practice Leader, Program & Change Management of McorpCX,

will discuss how to help communities embrace employee and customer experience in a way that leverages their unique culture, talents and tools to create deeper connections.
Graham Clark, Vice President, Market Development of McorpCX

Graham Clark,

Vice President, Market Development of McorpCX,

will be the moderator. He is a multichannel customer experience revolutionary and leader, with more than 20 years in the industry, focused on transformational solutions that deliver measurable outcomes.