Customer Journey Mapping Recorded Webinar

Answer-the-question-what-is-customer-journey-mapping

This McorpCX webinar will help you answer the question "what is customer journey mapping?", helping avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer.

Avoid common traps and gerate the insights needed to truly leverage Customer Journey Maps to bring your customers closer

In this recorded webinar, Michael Hinshaw shares what he and his team have learned over 12 years about using Customer Journey Maps to drive transformational customer experience improvements for companies of all sizes.

This includes how to avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer. Listen and you’ll learn:

  • Three trends driving a focus on customer experience for over 90% of executives
  • A proven method for customer journey map scoping and creation used by companies of all sizes
  • Lessons learned and key success factor in using journey maps to get desired business results
  • 5 elements every journey map MUST include, and 6 others that can be game-changers, based on how and when to use (or not use) them
  • How to use journey insights to adjust strategies, prioritize tactics, and prepare your company – no matter how big or small – to compete and win in the customer experience battleground of tomorrow

The presentation and recording of this Customer Journey Mapping webinar are available for download after completing the form on the right.