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23 Ways to Amaze and Delight Your Customers

Great customer experience doesn’t just happen. It is planned, designed and mindfully delivered. That’s because there is ...

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9 Ways To Be More Customer-Centric

Designing Your World Around Your Customers’ Experiences Learning how to be more customer-centric sure sounds good. But i...

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8 Customer Service Strategies You Can Steal from Amazon

Books Were Never the Endgame Since its founding 28 years ago, Amazon has reached near mythic status for its superior ser...

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The Critical Role of Customer Experience Training for a Customer-Centric Culture...

In a customer-centric organization, everyone has an “experience influencing” role. Customer centricity is a way of doing...

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A Digital Customer Experience Case Study: Sephora’s Supremacy

A few years ago, I wrote Digital Experience: The New Heart Of Customer Engagement that makes the point that digital expe...

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