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Improving customer experience requires cross-org customer-centric education

But how do leaders ensure their education programs inspire behavioral change?

In this value-packed session, you’ll get a behind-the-scenes look into how it’s done, and see some of the key frameworks and tools used to frame, test, and validate key assumptions and program design.

In this 1hr virtual Masterclass, you’ll learn:

  • The top 3 tools used for designing CX education programs.
  • Tips to avoid some of the most common pitfalls.
  • Ways to engage internal stakeholders for early buy-in and support.
  • Change drivers for beyond the learning sessions.

Learn about the tools, tips, and tricks that help to design and deliver high-impact, customer-centric education and learning programs for the whole organization.

Complete the form on the right to watch the Designing Your CX Education Program: A Tools, Tips and Tricks Virtual Masterclass webinar on-demand!

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Meet Your Expert Panel


Michael Hinshaw ,

Founder and President, McorpCX,

is recognized by leading analysts as a digital transformation and customer experience thought leader and has been named to over a half-dozen “Global CX Thought Leaders” lists. He's also a best-selling author and a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business

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Diane Magers,

Advisory Director, McorpCX,

is founder and CXO of Experience Catalysts and Emeritus Chair of the CXPA (Customer Experience Professionals Association), she has led CX for major brands for over 25 years.

Suzi Earhart,

Suzi Earhart, Practice Leader, Program & Change Management, McorpCX,

is a CX leader, she has led multiple large scale CX transformations, driven leadership and CX training, and is a Prosci® certified change management expert.

“We see a change in direction at Microsoft. And McorpCX helped us with that – they set up the framework, they set the vision of how to do it, they co-created with us, they trained us. We are now able to operate with a much more outside-in, customer-obsessed approach than we could two years ago.”

- Microsoft - Chief Experience Architect, Customer and Partner Experience