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XOS, and the Foundations of CX-IT Integration  

Watch our Webinar part 1 of our exclusive two-part series on transforming experience with technology and data. Part of the XOS (Experience Operating System) webinar series and based on the best-selling, critically acclaimed book Experience Rules! by Michael Hinshaw and Diane Magers, we’ll explore how to leverage technology to transform customer experiences.

We explored how to integrate CX and IT for a seamless experience ecosystem—breaking down silos, leveraging AI and other advancing technologies, and optimizing data to transform customer and employee interactions.

Among other things you’ll learn: 

  • How leading businesses are aligning CX and IT to drive innovation and customer-centricity. 
  • How to see around corners, identifying and adapting to key technology shifts before they impact your business. 
  • What the State of CX Tech is, including what’s working today and a look ahead to where CX technology is heading in the next five years. 
  • The best practices for breaking down silos, ensuring seamless data integration, and customer-centric data management

Technology is no longer just an enabler of CX—it’s at the core of every great customer experience. But without the right strategy, integration, and alignment, even the most advanced technology fails to deliver real business impact. So watch today! 

This two-part webinar series breaks down the critical intersection of CX and IT, guiding leaders on leveraging technology for customer-centric transformation. Each session builds upon the previous one, ensuring a logical flow from foundational concepts to advanced strategies.  Register for Part 2.



Meet the Speakers

Michael Hinshaw

Michael Hinshaw,

Founder & President, McorpCX,

as a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.

Diane-mager

Diane Magers,

CXO, Experience Catalysts,

McorpCX Advisory Director and the former CEO of the Customer Experience Professionals Association (CXPA), Diane brings over twenty-five years of experience in building and growing experience-led differentiation with brands like VMWare and State Farm.