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New research from CXPA and McorpCX demonstrates the pivotal role CX education and upskilling plays in enabling customer-centric business performance.

In this informative webinar, we’ll share key findings from the co-sponsored research conducted with 500 global CX leaders and practitioners, uncovering how organizational-wide CX education and upskilling can accelerate your company’s CX maturity and drive tangible business results.

Come hear about:

  • The link between Organization-wide CX education and higher CX maturity
  • Employee groups who get the CX-business performance linkage, and those who don't
  • Top employee groups who need CX education and upskilling
  • CX educational gaps and priority topics
  • How to overcome barriers to doing more CX education and upskilling
  • Guidelines for building CX education and upskilling into your CX strategy
  • An education roadmap to accelerate customer centricity, no matter your CX maturity level

Presented by the Customer Experience Professionals Association (CXPA) and McorpCX, this webinar will identify ways to accelerate your path to CX maturity and achieve greater customer-centricity leadership.

Join us to discover actionable insights, strategies, and roadmap for integrating CX education and upskilling into your organization, driving measurable value and solidifying your leadership in customer experience excellence. Don't miss out—register now for your spot!

Meet the Speakers

Lynn Davison

Lynn Davison,

Research Director and Chief Operating Officer, McorpCX,

spearheaded this co-sponsored research, leads our research and operations teams, and provides oversight for the solutions offerings of McorpCX. Bringing her strategic planning, assessment, and execution expertise to bear on transformation projects, her diverse experience guides each client engagement, including the development and application of analytical tools and the design and implementation of new program designs and processes.
Suzi Earhart, McorpCX, Practice Leader, Program and Change Management

Suzi Earhart,

Practice Leader, Program and Change Management, McorpCX,

helps companies embrace employee and customer experience in a way that leverages their unique culture, talents, and tools to create deeper connections. She always considers people, process, and technology components when leading projects for the McorpCX team and highlights the organizational change management implications for her clients. She has an uncanny ability to create strategy and then translate that into actionable tactics and impactful results.
Bios  (11)

Greg Melia, CAE,


works with the CXPA Board of Directors to ensure the health of CXPA’s culture, strengthen its position as the trusted source for all things CX, and leads the CXPA staff to support the vibrant, growing world-wide CXPA community. Greg is a Certified Association Executive, with 20 years of association management experience.