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Unlock the Power of Cross-Organizational Collaboration to Elevate Customer and Employee Experiences

This next webinar in our Experience Operating  System series delves into the importance of cross-organizational alignment and how it can drive exceptional experiences for both customers and employees. We explore practical approaches to dismantling these barriers, ensuring every team within your organization is working towards a common goal. Learn how to foster an environment of accountability, where each team member understands their role in the broader mission, ultimately leading to a more integrated and successful organization.

Why Watch?
  • Holistic Alignment: Learn strategies to achieve seamless alignment across all departments for a unified customer experience.
  • Boost Accountability: Discover methods to enhance accountability within your teams, ensuring every member is committed to the overall mission.
  • Practical Insights: Gain actionable insights and best practices to break down silos and foster cross-functional collaboration.
  • Enhanced Experience: Understand how to improve both customer and employee experiences through strategic alignment and accountability.

Watch this webinar to transform your organizational dynamics and lead your team toward a more cohesive, accountable, and experience-driven future!

 

Meet the Speakers

michael-Hinshaw

Michael Hinshaw,

Founder & President, McorpCX,

as a best-selling author on digital transformation and customer experience, and has on over a dozen “Global CX Thought Leaders” lists. He's also a Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business.
Bios

Diane Magers,

CXO, Experience Catalysts

A McorpCX Advisory Director and the former CEO of the Customer Experience Professionals Association (CXPA), Diane brings over twenty-five years of experience in building and growing experience-led differentiation with brands like VMWare and State Farm.