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Be among the first to access insights from 200+ global AI and CX leaders - uncover what's really driving success (and what's quietly stalling progress) as AI transforms customer experience


 

Join a live, candid discussion with top experts on October 23, 2025 and walk away with playbooks, frameworks, and proven tactics you can put into practice the very next day.

What You’ll Learn 

  • Why most leaders are behind — and the practical moves to catch up and scale fast 
  • How to break through the big blockers: skills gaps, integration headaches, inconsistent metrics 
  • The human-in-the-loop safeguards and governance practices that actually work
  • Where the next wave of CX value is: personalization, proactive care, agentic workflows, smarter knowledge management

Why Attend? 

For AI Professionals: 

  • See which AI for CX use cases deliver real results (digital engagement, customer content development, customer outcomes) 
  • Discover proven ways to overcome data, integration, measurement hurdles, compliance & governance concerns 
  • Learn how top teams go from experiments to pilots to scalable & measurable business impact 

For CX Leaders 

  • Get practical frameworks for piloting and scaling AI across journeys 
  • Find out how peers upskill staff, manage quality, and drive change 
  • Uncover the difference between experiments and true transformation 

Seats are limited — reserve yours today and get the strategies to move beyond experiments and deliver scalable business impact.

Meet the Speakers

70

Jeb Dasteel,

President, Dasteel Consulting, and co-founder of Studio CX,

is a top customer success, AI transformation, and business strategy leader and Limited Partner at Stage 2 Capital. The former Chief Customer Officer at Oracle, he is a frequent author and speaker, and serves as an advisor to McorpCX, Dayforce, and Foresight Technologies. 

71

Amir Hartman,

Managing Director, Dasteel Consulting, and co-founder of Studio CX,

is Co-Founder of Studio CX, a seasoned customer success and AI transformation leader, and former Managing Director of Customer Success & Advocacy at Oracle. He is a best-selling author, frequent speaker, and has served on the faculty at Berkeley’s Haas School of Business and Harvard Business School. His forthcoming book, Leadership in the Loop, provides a practical playbook for leaders to harness AI with confidence and impact.

Michael Hinshaw

Michael Hinshaw,

Founder & President, McorpCX,

consults on experience-led strategy and transformation for Fortune 100 and mid-market companies, and is on multiple "Global Customer Experience Thought Leaders" lists. The best-selling author of two books on customer experience, he's also a Teaching Fellow at UC Berkeley's Haas School of Business.