On-Demand Webinar: Educate, Train and Engage to Drive Customer-Centric Behaviors (Clone)

Do your people have the knowledge and skills to deliver great customer experiences?

As the importance of getting customer experience right increases and customer obsession becomes a greater part of organizational strategy, the importance of upskilling your people on customer-centric attitudes and behaviors has never been greater.

Fill out the form to download the recording and slides.

In this webinar you'll learn:

• The balance between teaching knowledge and teaching skills, and why it matters
• How and when to use live, online, and self-directed learning
• The measurable business impacts CX training can drive
• How to ensure relevance at every level and role in your organization.

We'll share best practices across industries, a real-world example of CX training in action and how it drove results, and some key actions that you and your learning and training groups can do to help boost customer-centricity across your organization.