Webinars

This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.

This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.

This webinar explores why Customer Experience Design is the driver of loyal customers, and how you can harness it to systematically deliver on – and exceed – customer expectations.  

Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.  

Customer Journey Maps are widely adopted as a tool to help improve customer experience. But many organizations have challenges when it comes to using them to re-design the experiences causing customer pain. This is where Experience Blueprinting comes in.

Listen to this recorded webinar and take a deep dive into how to map out a customer journey to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.

This McorpCX webinar teaches professionals how to apply the principles of customer experience innovation to solve real business problems, address unmet needs and eliminate customer pain points.

This McorpCX webinar will help you avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer.