Webinars

Webinar

VoC Program Recorded Webinar

Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.  

Webinar

Experience Blueprinting Recorded Webinar

Customer Journey Maps are widely adopted as a tool to help improve customer experience. But many organizations have challenges when it comes to using them to re-design the experiences causing customer pain. This is where Experience Blueprinting comes in.

Webinar

Journey Mapping 2.0 Recorded Webinar

Listen to this recorded webinar and take a deep dive into how to map out a customer journey to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.

Webinar

Customer Experience Innovation Recorded Webinar

This McorpCX webinar teaches professionals how to apply the principles of customer experience innovation to solve real business problems, address unmet needs and eliminate customer pain points.

Webinar

Customer Journey Mapping Recorded Webinar

This McorpCX webinar will help you avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer.