Webinar: How to Measure—and Prove—the ROI of CX (2019)
This on-demand webinar is packed with ways to prove the ROI of your CX investments.
Quantifying the value of customer experience has always been a challenge, and chances are good your business is no different. The good news is, it isn’t impossible—and it doesn’t even have to be hard.
Look beyond the hype towards real, measurable business results. Because no matter how logical it is to create great customer experiences, leaders are unlikely to take the value of these investments on faith. And why should they?
“Every ROI related CX webinar or talk I've attended up to now was always very rudimentary and lacked the depth I have always craved. (Think ROI of CX 101 level courses instead of the 201 or 301 I'd like them to be). Yours did by far the best job of explaining the 101 level, but then dove into some specifics and how to actually apply some of that knowledge to the data. Definitely worth the time, thanks for putting it on. - Webinar Attendee
Listen and Learn:
Why ‘traditional’ CX measures like NPS and CSAT don’t (usually) work
How data analytics and driver analysis can help you prove CX ROI
The optimal metrics framework for linking the value of CX to business results
5 Excel-based ways you can leverage research to link better CX to increased revenue
The business value realization framework we use to help rationalize CX investments