WEBINAR: 7 Habits of Maximizing ROI with a Successful VoC Program

Register here to join us on Thursday, May 12th, 2022

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McorpCX panel discussion with Chirag Gandhi, Jonathan Greenwood, Suzi Earhart.
Moderated by Graham Clark

Every organization that wants to better understand its customers has deployed some sort of customer listening system.

From Microsoft Polls to Qualtrics, and everywhere in-between, Voice-of-the-Customer (VoC) options, sophistication, and ROI vary wildly.

But, as business leaders demand greater value from their VoC investments, common challenges are emerging, along with the best practices, tools and techniques to overcome them. They’re relevant to customer listening pros in any organization.

Join a panel of technology and insights experts from McorpCX to discuss what’s happening in VoC, and what it means for you. You’ll learn:

  • What a modern VoC ecosystem is;
  • Which tools and techniques offer the greatest “bang for the buck”;
  • How leaders get and use customer and employee insights that drive business results;
  • Where AI and Machine Learning fit;
  • Specific actions you can take to define and accelerate VoC success;
  • And much more!

Our experts will examine (and explore) some of the biggest challenges customer insights pros face, and some of the greatest opportunities for greater ROI.

Chirag.Gandhi_headshotBW 2Chirag Gandhi– Chief Technology Officer of McorpCX  – will lead the discussion on the latest tools and techniques in Agile delivery and digital customer experience.

 



Final-Jonathan-pro-290x307-11.2020Jonathan Greenwood –Practice Leader, Measurement & VoC of McorpCX – will discuss how to help clients leverage the voice of their customers, employees, and other stakeholder groups to transform business operations across the enterprise.  

Final-Suzi-pro-290x307-11.2020Suzi Earhart – Practice Leader, Program & Change Management of McorpCX – will discuss how to help communities embrace employee and customer experience in a way that leverages their unique culture, talents, and tools to create deeper connections.

 

GrahamClark_headshot_BWGraham Clark – Vice President, Market Development of McorpCX – will be the moderator. He is a multichannel customer experience revolutionary and leader, with more than 20 years in the industry, focused on transformational solutions that deliver measurable outcomes.