Stephen Shay

Stephen Shay

As a Vice President, Steve is responsible for leading the sales and solutions delivery teams – bridging the gap between innovative customer experiences and the processes, technology and information systems required to enable them. Bringing his strategic thought leadership, business innovation and leadership expertise to engagements, his diverse background in sales, IT, operations and acquisition integration is key to enabling cultural and transformational change within and across organizations.


As a General Manager with Microsoft for more than 20 years, Steve’s broad range of responsibilities included leading global sales teams, building go-to-market strategies for emerging technologies, spearheading the acquisition and integration efforts behind more than 90 acquisitions with a consideration of more than $13B, and leading Microsoft’s Connected Customer Experience initiative. He has also served as the Seattle area Ambassador for the Customer Experience Professionals Association.

In sales at Microsoft, he consulted with organizations around the world on the most effective use of technology, developed sales process and strategy, built go-to-market plans for emerging technology and optimized the integration of acquired companies to achieve business objectives.

Steve’s career began at Hallmark Cards in Industrial Engineering where he honed skills in process optimization. Later, in IT, he was responsible for enterprise-wide technology decisions and implementation.

Steve has a Bachelor of Science in Computer Information Systems from Park University and has completed Business Leadership courses through Wharton Executive Education. He is a husband, father and grandfather who enjoys the outdoors hiking, skiing and fly fishing.