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Education plays a pivotal role in shaping customer-centric mindsets and transforming how businesses operate.

Join our panel of experts as we delve into the role of customer experience training and education in unlocking CX success and driving customer-centric ways of thinking and working.

In this expert-led webinar, you'll gain valuable insights on:

  •  The importance of customer-centric education in an increasingly experience-led world
  •  Real-world examples (“from the trenches”) of education- and training-led business results
  •  Strategies for integrating customer-centric thinking into your organization
  •  How to cultivate and motivate customer-centric culture through education and training
  •  Practical tips for engaging employees, no matter their role or responsibilities

Join us on June 28th at 10 am PT/1 pm ET.

Don't miss this opportunity to learn from the experts! Register now and discover how education can be the driving force behind customer-centric success.


Founder and President, McorpCX

Best-selling author on customer experience & innovation, he’s on over a dozen “global CX thought leaders to watch” lists, and a Teaching Fellow at U.C. Berkeley’s Haas School of Business.

Advisory Director, McorpCX

Founder and CXO of Experience Catalysts and Emeritus Chair of the CXPA (Customer Experience Professionals Association), she has led CX for major brands for over 25 years.

Education and Enablement Practice Leader, McorpCX

As a CX leader, she has led multiple large scale CX transformations, driven leadership and CX training, and is a Prosci® certified change management expert.