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6 Ways You Can Drive Proactive Customer Engagement—And Why You Should

rowstartJan 19, 2022 11:51:00 AMrowbreak6 Ways You Can Drive Proactive Customer Engagement—And Why You Shouldrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/14.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/six-ways-you-can-drive-proactive-customer-engagementrowend
Proactive customer engagement isn’t a one-time event.

How "3D" Customer Personas Radically Improve CX Design

rowstartOct 15, 2019 10:33:00 AMrowbreakHow "3D" Customer Personas Radically Improve CX Designrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/mc-escher-bond-of-union-jpg.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/how-3-dimensional-customer-personas-radically-improve-cx-designrowend
Customer experience design professionals have recognized the power of customer persona for years. Unlike customer or audience...

Millennial CX Gone Wild: The Marriott Room Design Edition

rowstartDec 22, 2015 10:12:00 AMrowbreakMillennial CX Gone Wild: The Marriott Room Design Editionrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/McorpCX_No-Desks.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/millennial-cx-gone-wild-the-marriot-room-design-editionrowend
Millennials don’t work at desks? Really? Here’s the premise. It appears that Marriott is in the process of redesigning their...

Bringing Customer Insights Into Customer Journey Maps and Personas

rowstartNov 10, 2015 1:33:00 PMrowbreakBringing Customer Insights Into Customer Journey Maps and Personasrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/79296270_7-e1447192604818-1024x628.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/bringing-customer-insights-into-customer-journey-maps-and-buyer-personasrowend
As you’re likely aware, the discipline of customer experience requires that organizations look at what it’s like to do business...

Customer Experience Persona Power + 5 Success Factors

rowstartOct 20, 2015 8:40:00 AMrowbreakCustomer Experience Persona Power + 5 Success Factorsrowbreakhttps://cdn2.hubspot.net/hubfs/32152/Imported_Blog_Media/McorpCX_blog-Persona_Power-1024x597.jpegrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-experience-persona-power-5-success-factorsrowend
Meet Sasha “New MBA” Cruz. She’s 26 years old, a recent graduate from a top MBA program and about to move across the country for...

The Dogfood Diet: Three Easy Steps to a Leaner Customer Experience

rowstartJun 20, 2013 11:45:00 AMrowbreakThe Dogfood Diet: Three Easy Steps to a Leaner Customer Experiencerowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/xImported_Blog_Media/dog-treat.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/the-dogfood-diet-three-easy-steps-to-a-leaner-customer-experiencerowend
A few weeks back, CBS wrapped up another season of the show Undercover Boss. If you’re not familiar, the premise is that CEOs and...

Customer Journey Mapping: 10 Tips for Beginners

rowstartNov 1, 2012 5:15:00 AMrowbreakCustomer Journey Mapping: 10 Tips for Beginnersrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/10-Tips-Journey-Maps_MCX.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/customer-journey-mapping-10-tips-for-beginnersrowend
Most executives know the importance of becoming more customer-centric. They’re also aware of the increased significance of...

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