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The Upside Of Customer Experience Improvement In A Down Economy

rowstartJul 20, 2020 4:58:00 PMrowbreakThe Upside Of Customer Experience Improvement In A Down Economyrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/20.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/the-upside-of-customer-experience-improvement-in-a-down-economyrowend
There’s not a lot of upbeat coverage in the media today. Business closures, social distancing woes, stock market gyrations — it...
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5 Customer Experience Trends That Won’t Change (And Will Likely Accelerate…)

rowstartJun 15, 2020 5:33:00 PMrowbreak5 Customer Experience Trends That Won’t Change (And Will Likely Accelerate…)rowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/21.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/5-customer-experience-trends-that-wont-change-and-will-likely-acceleraterowend
In a post-COVID world, the future is full of obvious challenges and less obvious opportunities. In this fast-changing...
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6 Proven Reasons to Invest in Employee Experience Strategy

rowstartMay 27, 2020 5:59:00 PMrowbreak6 Proven Reasons to Invest in Employee Experience Strategyrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/MCX%20Resource%20Center%20Files/Blog/SnipImage-2-1.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-invest-in-employee-experience-six-proven-reasonsrowend
Employee and workforce experience (EX for short) matters just as much as customer experience (CX). Unsurprisingly, the two are...
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3 Customer-Related Actions for the COVID-19 Era

rowstartMar 30, 2020 3:50:00 PMrowbreak3 Customer-Related Actions for the COVID-19 Erarowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/MCX%20Resource%20Center%20Files/Blog/blog%20covid19%20article%20pic.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/show-know-and-grow-3-things-to-do-now-in-the-covid-19-erarowend
Things got really strange really fast, didn’t they? I’m sure that like me, most of you are still processing what all this means –...
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14 Ways To Enable Digital Customer Experience Transformation

rowstartMar 18, 2020 2:53:00 PMrowbreak14 Ways To Enable Digital Customer Experience Transformationrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Blog%20Post%20Images%20%2846%29.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/14-ways-to-enable-digital-customer-experience-transformationrowend
Customer experience leaders are documented to have greater top- and bottom-line growth than those who haven’t made customer...
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CX Management & Governance: Eating Your CX Vegetables

rowstartJan 2, 2020 4:30:00 PMrowbreakCX Management & Governance: Eating Your CX Vegetablesrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Blog%20Post%20Images%20%2866%29-1.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/proper-cx-governance-eating-your-customer-experience-vegetablesrowend
It’s not possible to sustain a disciplined CX mindset without clear guidelines Humans like rules — when they apply to someone...
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Employee Experience: Why Employees Beg to Work for These CX Leaders

rowstartJan 2, 2020 11:43:00 AMrowbreakEmployee Experience: Why Employees Beg to Work for These CX Leadersrowbreakhttps://cdn2.hubspot.net/hubfs/32152/employee%20love%20graphic.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/why-employees-love-and-even-beg-to-work-for-these-4-cx-leadersrowend
Yup. It’s that “New Year’s Resolutions” time of year again. If this reminder makes your eyes roll, then my apologies – I get it....
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The CX Innovator’s Honor Roll: The Companies That Inspire CX Pros

rowstartDec 12, 2019 7:54:00 AMrowbreakThe CX Innovator’s Honor Roll: The Companies That Inspire CX Prosrowbreakhttps://cdn2.hubspot.net/hubfs/32152/SnipImage.jpgrowbreakhttps://www.mcorpcx.com/resource-center/articles/the-cx-innovators-honor-roll-the-companies-that-inspire-cx-prosrowend
Everybody needs a role model, right? Individuals succeed primarily because they pick someone they admire, follow their example,...
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How to Define & Execute Your Customer Experience Strategy

rowstartNov 19, 2019 8:41:00 AMrowbreakHow to Define & Execute Your Customer Experience Strategyrowbreakhttps://32152.fs1.hubspotusercontent-na1.net/hubfs/32152/Blog%20Post%20Images%20%2860%29.pngrowbreakhttps://www.mcorpcx.com/resource-center/articles/how-to-define-your-cx-strategy-and-link-it-to-executionrowend
What exactly is a customer experience strategy? Spend any time online trying to answer this question and you’ll see how easy it...
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