On-Demand Webinar: Boost Your CX ROI with CX Tech in 2020
Learn how your organization can deliver predictable and measurable customer experience (CX) and return on investment (ROI) outcomes at enterprise scale.
As the discipline of CX continues to gather momentum, most organizations recognize the importance of CX in effectively delivering business results and the need to apply evolving CX technologies to deliver predictable CX results at scale and speed.
But with thousands of technology companies with a CX message it is hard for organizations to decide where to invest and why. If this is a challenge for your organization or of interest to you, you'll want to download this webinar where you’ll learn:
- The key elements of the CX tech stack, where CX technology is headed and why
- How innovative CX tech can help you boost your CX ROI
- How leading CX practitioners are using innovative CX tech you may not be aware of
- CX tech success secrets, words of caution, and pitfalls to avoid
McorpCX’s Director of Digital Experience and CX Technology, Graham Clark, lead the webinar and was joined by top executives from Stratifyd, Usermind and Zacoustic—three of today’s most exciting, leading-edge customer experience technology innovators.
Long-term business success requires the intelligent application of CX technology, and the data and insights these technologies systematically deliver, to scale CX improvements at the speed of today’s business environment. So, if you're interested in learning from the best—then this webinar is for you.
Sign up now to download the recording of Boost Your CX ROI with CX Tech in 2020 webinar!
Graham Clark – Director of Digital Experience & CX Technology at McorpCX
Graham is a multichannel customer experience transformation revolutionary and leader focused on solutions that deliver measurable outcomes. Graham brings over 12 years in the CX field, 23 years in Digital Transformation and 35 years in technology driven business transformation.
Kevin O’Dell – Chief Technology Officer at Stratifyd, Inc
Stratifyd is a leader in multichannel CX analytics driven by actioning and enabled by Machine Learning. Kevin co-authored the O’Reilly Publication “Architecting HBase Applications,” and brings extensive experience in architecting and driving impactful products.
Michel Feaster – Founder of Usermind (Backed by Andreessen Horowitz)
Tim Lavin – President & CEO at Zacoustic
Zacoustic helps combine employee and customer perspectives to deliver powerful business actioning and improvement. Tim is an experienced executive leader and entrepreneur with deep experience in domestic and international contact center operations and SaaS CX technologies.