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Who We Serve

Driving growth and value creation for mid-market and Fortune 500 leaders, across key industries

Deep Industry Experience

For 20 years, we've partnered with Fortune 500 and Mid-Market leaders across Finance, Healthcare and Life Sciences, Services, and Technology. Leveraging this deep industry expertise, we develop and implement customer experience (CX) strategies that unlock growth and innovation, helping our clients achieve lasting value.

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Technology

Our experience spans both hardware and software, guiding global technology giants and dynamic startups alike in the development of innovative, market-leading employee, partner, and customer experiences and insights.

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Healthcare and Life Sciences

Our deep expertise in Healthcare and Life Sciences transforms HCP, patient, and provider journeys into compassionate, effective, and efficient experiences. We craft strategies that drive positive health and business outcomes, advancing care quality and operational excellence.

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Financial Services

Our Financial Services specialization includes insurance, credit unions, banks, and wealth management. We utilize advanced data analytics and customer insights to optimize risk, drive value, and enable personalized, seamless, omnichannel interactions.

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Professional Services

We help Professional Services firms better understand their clients to help them better deliver service excellence, stronger client relationships, and operational efficiencies to drive competitive differentiation and sustained growth.

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Retail

We empower retailers with practical, experience-led solutions to better meet evolving consumer expectations, enable omni-channel experience delivery, releavnt and personalized customer experiences, and improve operational efficiency and top-line sales growth.

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Others

Across industries, we remain focused on leveraging deep analytical insights and innovative strategies to transform customer, employee, and partner experiences. We drive growth, enhance operational efficiency, and foster strong relationships, ensuring every company we work with enjoys measurable value and results.

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Case Study

Customer Centricity Drives Brand and Experience Strategies

This consumer finance leader knocked down internal silos, which led to customer loyalty figures growing by more than 200%, increased cross-sell and revenue, and greater employee engagement.

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