Webinars

Webinar

The 11 Tech Trends You Can Bet Your CX Budget On Recorded Webinar

February 08, 2017
This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond. 

Webinar

How Best-In-Class CX Leaders Get There: The CX Value Chain Recorded Webinar

November 10, 2016
This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.

Webinar

Customer Experience Strategy Recorded Webinar

September 15, 2016
This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.  

Webinar

Customer Experience Design Recorded Webinar

June 09, 2016
This webinar explores why Customer Experience Design is the driver of loyal customers, and how you can harness it to systematically deliver on – and exceed – customer expectations.  

Webinar

VoC Program Recorded Webinar

March 29, 2016
Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.  

Webinar

Experience Blueprinting Recorded Webinar

September 15, 2015
Customer Journey Maps are widely adopted as a tool to help improve customer experience. But many organizations have challenges when it comes to using them to re-design the experiences causing customer pain. This is where Experience Blueprinting comes in.

Webinar

Journey Mapping 2.0 Recorded Webinar

June 25, 2015
Listen to this recorded webinar and take a deep dive into leveraging Customer Journey Maps to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.

Webinar

Customer Experience Innovation Recorded Webinar

April 30, 2015
This McorpCX webinar teaches professionals how to apply the principles of customer experience innovation to solve real business problems, address unmet needs and eliminate customer pain points.

Webinar

Customer Journey Mapping Recorded Webinar

November 12, 2014
This McorpCX webinar will help you avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer.