VoC and VoB, Meet VoA: How NextGen Voice-of-Analytics Tools are Transforming Customer Insights, and CX ROI Webinar
August 02, 2017 - 10AM PDT
Despite the continually accelerating pace of digitally-led disruption, most “Voice-of-the-Customer” (VoC) programs still rely primarily on email surveys to learn what their customers say, while “Voice-of-the-Business” (VoB) brings internal perspectives into the equation.
February 08, 2017
This McorpCX Thought Leadership Webinar is focused on the 11 tech trends radically reshaping customer experience investment decisions in 2017 and beyond.
November 10, 2016
This recorded webinar explores how top companies (those who are CX leaders) optimize the “CX Value Chain” to leverage financial and operational benefits.
September 15, 2016
This webinar on Customer Experience Strategy explains what makes an effective CX strategy, ways to define and validate it and how to socialize and drive consensus across your business.
June 09, 2016
This webinar explores why Customer Experience Design is the driver of loyal customers, and how you can harness it to systematically deliver on – and exceed – customer expectations.
March 29, 2016
Watch this recorded webinar to learn how implementing Voice-of-the-Customer tools can drive your customer strategy and provide a roadmap for optimal customer experience management.
September 15, 2015
Customer Journey Maps are widely adopted as a tool to help improve customer experience. But many organizations have challenges when it comes to using them to re-design the experiences causing customer pain. This is where Experience Blueprinting comes in.
June 25, 2015
Listen to this recorded webinar and take a deep dive into leveraging Customer Journey Maps to create innovative, differentiated experiences that will distinguish your company in a crowded marketplace.
April 30, 2015
This McorpCX webinar teaches professionals how to apply the principles of customer experience innovation to solve real business problems, address unmet needs and eliminate customer pain points.
November 12, 2014
This McorpCX webinar will help you avoid the common traps and provide the insights needed to create and truly leverage Customer Journey Maps to bring your customers closer.