Every customer wants a great experience and companies want to deliver it. Touchpoints are where experiences occur, yet most companies don’t know how well their touchpoints work or where problems occur. Touchpoint Mapping shows companies what touchpoints work, or don’t work, and what do to about it, allowing companies to improve the customer experience so customers stay longer and spend more.
McorpCX is independently recognized as a top customer experience services and solutions company, enabling and guiding leading organizations since 2002.
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of McorpCX, LLC