Actionable Metrics

Customer experience is defined by what your customers think and feel, as much as by what you do. To make their experience better—and improve customer loyalty, brand engagement, and customer service—we put hard metrics to the soft science of measuring customer perceptions.

For McorpCX and our clients, this means not just measuring one number. It means seeing the right numbers that show—by customer segment, journey, and touchpoint—exactly what to do to boost the numbers that are most important to you.

Customer Experience Metrics

Customer Experience Metrics

How easy is it to do business with your company? Find out with your overall CX score and metrics at the customer journey, journey stage, channel, and touchpoint level.
 
Customer Loyalty Metrics

Customer Loyalty Metrics

Which customers are most and least loyal, and why? Beyond (and including) NPS®, you’ll get the big picture, the detail to see how you got there, and where to go next.
 
Brand Engagement Metrics

Brand Engagement Metrics

Do your customers think you stand for what your brand says you stand for? See exactly what they think, and the steps to take to boost engagement.
 
Customer Satisfaction Metrics

Customer Satisfaction Metrics

You’ll get CSAT metrics. And more importantly, we show you what drives customer dissatisfaction. Because that’s what impedes customer experience (and loyalty).
 
Customer Service Metrics

Customer Service Metrics

Customer service is critical to your customers. Whether automated self-service, call center, or other channels, measuring what performs best also shows you where to improve.