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Empowering Customer-Centric Capabilities for Future-Ready Organizations. April 24th 10 PST 1 EST

Retailers face the challenge of seamlessly blending human interactions in stores, online, and on the phone to avoid customer frustration.

No matter what leadership role you have, what you and your team do on a daily basis affects your customers, either directly or indirectly.

Hosted by Shep Hyken, featuring Michael Hinshaw and Diane Magers

Unlock the secrets to fostering a customer-centric culture in support scenarios

Product-Led Growth (PLG) is a business strategy where the product itself has the primary role in acquiring, onboarding, engaging, and retaining...

CX value model and why your company might need an experience operating system (the XOS), what it is and what are the benefits.

Hinshaw's perspective on the impact of customer experience on business is that it is a crucial element for success.

Explore the Intersection of Traditional and AI-Driven Innovation in Customer Success.

CX leaders need to pay attention to the “silent signals” from unhappy customers who don’t raise their hands to voice their complaints.

Michael Hinshaw, explains that disruptive innovation is “already providing individuals with tools more advanced, in many cases, than the most...

In this podcast, Michael Hinshaw, an expert in entrepreneurship and customer experience, shares valuable insights for aspiring entrepreneurs.